Last Updated: March 2, 2026
Onaaco collects limited personal and firm-related information necessary to provide and operate intake systems for personal injury law firms, including:
We collect only the information necessary to deliver and maintain intake handling services.
We use your information solely to:
We do not sell personal data.
Information may be processed by service providers strictly for operational purposes (such as system hosting and communication delivery), and never for marketing or promotional use.
Law firms using Onaaco systems act as the Data Controllers for any personal data collected through client intake interactions.
Onaaco acts as a Service Provider / Data Processor, processing data solely to deliver intake handling and system operation.
Limited access to data may occur only for technical support, maintenance, or troubleshooting, and only when necessary.
Onaaco does not reuse, resell, or repurpose client interaction data.
We use secure, industry-standard cloud infrastructure with encryption, access controls, and monitoring safeguards to protect information processed through our systems.
Information submitted through intake interactions may include sensitive details related to injury cases and legal matters and is handled with appropriate safeguards.
While no system can guarantee absolute security, we take reasonable measures to protect data against unauthorized access, misuse, or disclosure.
To deliver intake services, Onaaco may use vetted third-party providers such as:
These providers operate as Data Processors under contractual confidentiality and security obligations. A current list of sub-processors is available upon request.
Payments are processed securely by third-party providers such as Stripe. Onaaco does not store or process credit card or banking details.
Cookies and similar technologies may be used to support website functionality, intake interaction reliability, analytics, and system performance.
You may disable cookies through your browser settings; however, certain features may not function properly.
You may request access to, correction of, or deletion of your personal data by contacting support@onaaco.com. Verified requests are handled within legally required timeframes.
You have the right to access, correct, restrict, or erase your data, and to request data portability. You may also file a complaint with your local data protection authority.
California residents may request disclosure, correction, or deletion of personal data. Onaaco does not sell personal data.
Users may request access, correction, or withdrawal of consent in accordance with applicable laws.
If you are located in Canada, you have the right to access, correct, or withdraw consent for the use of your personal information, subject to legal or contractual restrictions.
Personal information is collected and used only for purposes necessary to provide intake handling services. You may contact us at any time to request access to or correction of your data.
Onaaco complies with PIPEDA and applies reasonable safeguards to protect personal information under its control.
We retain personal data only as long as necessary to provide services, maintain system integrity, meet legal obligations, and resolve disputes. Customers may request deletion at any time.
Where data is transferred across borders, Onaaco relies on appropriate safeguards such as Standard Contractual Clauses or equivalent legal protections.
Onaaco systems may integrate with third-party platforms such as calendars, CRM systems, booking tools, or communication providers. These services operate under their own privacy policies.
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy.
If you provide your phone number, you consent to receive SMS messages related to intake follow-up, consultation scheduling, support, and service updates.
Mobile information will not be shared with third parties for marketing purposes. All opt-in data and consent will remain protected.
Users opt in by submitting a website form, requesting service, booking an appointment, or otherwise providing consent.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. You may reply HELP for assistance.
We do not share, sell, rent, or disclose your personal information, including phone numbers, to third parties for marketing or promotional purposes. Your information is used solely to provide services, respond to inquiries, and support communication related to your request.
For privacy-related questions or requests, contact:
Onaaco
support@onaaco.com
https://onaaco.com